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Amtrak

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Capital Planning, Product Design, and Vendor Selection

Amtrak uses Decision Lens to drive the capital planning prioritization process across the organization and improve the experience for Amtrak riders. With Decision Lens, Amtrak is able to:

  • Define their Point of Service priorities and align organizational priorities

  • Fundamentally redesign the way that they offer services to customers on board the trains

  • Select vendors to implement strategic initiatives that improve customer service and operational efficiencies across the National Railroad Passenger System

Amtrak uses Decision Lens Capital Assets.

Related Customers

Federal Aviation Administration

San Francisco Municipal Transportation Agency