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READ MOREDecision Lens Celebrates the Legacy of Dr. Thomas L. SaatyDR. THOMAS L. SAATY (1926-2017)

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Amtrak Teams With Decision Lens to Enhance Rider Experience

June 9, 2008

Food Service, Ticket Purchases, Customer Care Initiatives Improved Through Innovative Decision Making Software

Arlington, Virginia — Improving the rider experience, while at the same time maximizing efficiency, is the goal of a new partnership between Amtrak and Decision Lens. The nation's premier railroad transportation provider has selected Decision Lens to assist with setting priorities and then selecting software to fundamentally redesign the way riders are offered services while onboard Amtrak trains.

Decision Lens is working with Amtrak to develop a customized, user-friendly decision making process to design and implement its "Point of Service" system, which is used to manage everything from offering tickets through wireless handheld devices, tracking food inventory on trains and in supply centers to how to best process customer credit card purchases. This solution will allow Amtrak to make crucial trade-offs, using the intelligence of its decision makers, and to allocate available financial resources to yield the greatest return.

"Applying Decision Len's innovative process for decision making will enabled our Technical Evaluation Committees to focus on key business and technical drivers in evaluating vendor proposals," said Lenetta McCampbell, senior director of On Board Systems for Amtrak. "The committees will be able to quickly and effectively discern major strengths and weaknesses in vendor proposals and consistently apply their logic in selecting the best vendor."

Decision Lens has developed a unique cost-effective solution to help businesses, government and other leading organizations to make critical decisions on crucial issues using the intelligence of key players, vital data and other relevant factors. The system is available in a desktop version and a recently launched secure Web edition that enables key decision-makers anywhere in the world to participate in real-time.

"Selecting vendors and systems that will cut costs is imperative to any business entity, and even more so to Amtrak as it continues to move towards improving rail service across the country. We are pleased to be working with Amtrak to help them evaluate and improve their customer services and make decisions that will allow them to be more efficient and more responsive to their customer's needs," said John Saaty, chief executive officer of Decision Lens.

Decision Lens software is used throughout the federal government including organizations such as the Joint Staff, Department of Agriculture, Navy, Air Force, General Services Administration, and the Intelligence Community. Within the commercial market, Decision Lens has numerous well-known clients including Johnson and Johnson, Corporate Executive Board, and eBay among other organizations.

About Decision Lens 

Decision Lens Inc., headquartered in Arlington, VA, provides a family of desktop and Web-based software solutions designed to support group decision-making for planning, financial, IT and performance-related decisions.

Our comprehensive solutions manage the strategic alignment of goals and priorities with investments in people, projects, products and suppliers. Billions of dollars worth of decisions were made using Decision Lens this past year. By combining advanced decision-making techniques with world-class performance visualization capabilities, Decision Lens supports dynamic decision-making based on a well-structured, rational framework with superior reporting.

About Amtrak 

Amtrak provides intercity passenger rail services to more than 500 destinations in 46 states on a 21,000-mile route system. For schedules, fares and information, passengers may call 800-USA-RAIL or visit Amtrak.com.